STORE POLICY

Customer Care Policy

At Twinkly Jewels, our customers are our top priority. We are committed to providing exceptional service and ensuring a seamless shopping experience. Our Customer Care Policy includes:

Responsive Support: We’re here to help. Our customer service team is available to assist you with any queries, concerns, or issues. Whether you need help choosing a product, tracking your order, or processing a return, we’ll respond promptly and professionally.

Satisfaction Guarantee: We stand by the quality of our jewellery. If you are not completely satisfied with your purchase, you can return or exchange the item within 30 days of delivery, provided it is in its original condition.

Personalised Experience: We value your feedback and strive to tailor our services to meet your needs. Your opinions help us improve, and we take every suggestion seriously to enhance your shopping experience.

Secure Shopping: We prioritise your security and privacy. Our website is equipped with advanced security measures to protect your personal information and ensure a safe online shopping environment.

Transparency: We believe in clear communication. All our policies, including pricing, shipping, and returns, are straightforward and accessible. There are no hidden fees or surprises—just honest service and quality products.

Twinkly Jewels is committed to safeguarding your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information:

Information Collection: We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter. This information is used solely to process your order, deliver your products, and keep you informed about your purchases and our latest offers.

Data Protection: Your personal information is stored securely and is only accessible by authorised personnel. We use encryption and secure payment gateways to protect your financial information during transactions.

No Third-Party Sharing: We do not sell, trade, or share your personal information with third parties, except as required to process your order (e.g., payment processors and shipping companies) or comply with legal obligations.

Cookies: Our website uses cookies to enhance your browsing experience and personalise your visit. You can choose to disable cookies in your browser settings, though this may affect the functionality of our website.

Your Rights: You have the right to access, correct, or request the deletion of your personal information. If you wish to update your information or have any concerns about your privacy, please contact us at support@twinklyjewels.com.

Safety Policy

Twinkly Jewels is committed to ensuring the safety and well-being of our customers and employees. Our Safety Policy includes:

Product Safety: We ensure that all our jewellery is crafted from high-quality, non-toxic materials. Our products undergo rigorous quality checks to ensure they meet safety standards and are free from harmful substances.

Safe Shopping Environment: We maintain a secure online environment, implementing the latest security protocols to protect your personal information and financial data during transactions.

Ethical Practices: We are dedicated to ethical sourcing and production practices. Our jewellery is made in facilities that uphold high standards of safety, labour rights, and environmental responsibility.

Health Precautions: In light of health concerns, especially in the current global context, we have implemented stringent hygiene practices in our packaging and shipping processes to ensure the safety of our products and customers.

Customer Support: If you have any concerns about the safety of our products or services, please reach out to our customer support team. We are committed to addressing and resolving any safety issues promptly.

By shopping with Twinkly Jewels, you can trust that your privacy, safety, and satisfaction are always our top priorities.